NetSuite Solution Provider vs NetSuite Alliance Partner. Which is right for your business?

NetSuite Professional Services Offered

NetSuite ERP Implementation

Both NetSuite Solution Providers and Alliance Partners are crucial in the deployment of NetSuite’s ERP systems, but their approaches differ. Solution Providers handle the technical aspects of implementation, including configuring the system, migrating data, and training users. They ensure that the software is operational as quickly and effectively as possible.

Alliance Partners, however, offer a more holistic approach. They not only manage the technical deployment but also align the implementation with the company’s strategic objectives. This might involve reengineering business processes to fit within NetSuite’s framework or advising on best practices to maximise efficiency. Furthermore, Alliance Partners can take on the role of business process outsourcing, where they manage certain operational functions on behalf of the company, ensuring that these processes are optimised within the NetSuite environment. This comprehensive approach ensures that the ERP implementation not only meets current needs but also supports the company’s long-term goals.

NetSuite Business Technology Consulting

The consulting services provided by NetSuite Alliance Partners go beyond simple system configuration. They offer in-depth advice on how to optimise business processes using NetSuite, drawing on their industry-specific knowledge and experience. This includes providing impartial advice on which NetSuite modules and licences are necessary, as they are not motivated by sales commissions on the software. This impartiality allows them to recommend the most cost-effective and efficient solutions tailored to the specific needs of the business.

In addition to consulting, Alliance Partners often does business process outsourcing, where they manage certain business functions using NetSuite. This service is particularly beneficial for businesses looking to reduce operational costs or improve efficiency by outsourcing non-core activities. By taking over functions such as payroll, procurement, or financial reporting, Alliance Partners enable companies to focus on their core business while ensuring that experts using the full capabilities of NetSuite handle these outsourced processes.



NetSuite Solution Providers, while also offering valuable consulting services, typically focus more on the technical aspects, such as system integration and customisation. Their consulting tends to be more technical, aimed at ensuring that the software functions correctly and integrates seamlessly with existing systems.

Expertise and Certification



NetSuiteTraining and Certification

Both NetSuite Solution Providers and Alliance Partners undergo rigorous training and certification to ensure they are qualified to deliver NetSuite services. Solution Providers typically focus on certifications related to the technical implementation and support of NetSuite, such as system configuration, data migration, and user training.

Alliance Partners, on the other hand, often pursue additional certifications that reflect their expertise in specific industries or business processes. These certifications enable them to provide specialised consulting services, including business process outsourcing, where they manage critical functions on behalf of their clients. Their broad range of certifications also supports their ability to offer impartial advice on NetSuite licences and modules, ensuring that their clients invest only in what they truly need.

Industry Expertise

NetSuite Alliance Partners often have deep industry-specific expertise, which they use to provide tailored advice and solutions. This specialised knowledge allows them to offer more strategic consulting services, including the outsourcing of business processes that require specific industry expertise. For example, an Alliance Partner with experience in retail might take over inventory management or supply chain processes, ensuring these functions are optimised using NetSuite.

Their industry expertise also supports their ability to provide unbiased advice on which NetSuite modules and licences are necessary. Because they are not commissioned on the licences their clients purchase, they can offer advice that is focused solely on the client’s best interests, rather than on sales targets.

NetSuite Solution Providers, while also knowledgeable, tend to have a broader focus across various industries. Their expertise is more technical, centred on the implementation and support of NetSuite across diverse business environments.

Ongoing Education

Both types of partners must stay updated with the latest developments in NetSuite. Solution Providers typically focus on staying current with technical updates, ensuring they can continue to offer top-notch support and implementation services.

Alliance Partners engage in ongoing education that not only covers NetSuite but also includes broader business trends and industry-specific developments. This allows them to continue offering relevant and strategic advice, including the latest practices in business process outsourcing. Their commitment to ongoing education ensures that they can provide the most up-to-date and effective solutions, whether they are managing specific business functions or advising on licensing and module requirements.

Client Engagement and Support

Initial ERP Requirements Consultation

The initial consultation phase is critical for setting the scope and direction of the project. NetSuite Solution Providers typically focus on understanding the client’s technical needs and configuring the software to meet those needs.

Alliance Partners, however, approaches initial consultation with a broader perspective. They strive to understand the client’s overall business strategy and long-term goals, offering impartial advice on which NetSuite modules and licences are truly necessary. Their role may also involve discussing opportunities for business process outsourcing, where they can take over certain functions to help streamline operations and reduce costs. This strategic approach ensures that the implementation is aligned with the company’s goals and that the client only invests in the software and services that will deliver the most value.

NetSuite Implementation Process

The implementation process varies between Solution Providers and Alliance Partners. Solution Providers usually follow a structured approach focused on the technical deployment of NetSuite, ensuring that the system is operational and that users are trained.

Alliance Partners, by contrast, often take a phased approach that aligns the implementation with broader business transformation efforts. This might involve reengineering business processes, optimising workflows, or even outsourcing certain functions to improve efficiency. They ensure that the implementation not only meets immediate needs but also supports long-term strategic objectives. Their impartial advice on licensing and module selection during this phase ensures that clients only invest in what is necessary, avoiding unnecessary costs.

Post-Implementation Support for NetSuite

Post-implementation support is essential to ensure that the NetSuite system continues to meet the business’s needs. NetSuite Solution Providers generally offer comprehensive support services, including system maintenance, troubleshooting, and user training.

Alliance Partners also provide post-implementation support, but with a focus on continuous improvement and business process optimisation. They might manage certain functions as part of their business process outsourcing services, ensuring that these processes are continually refined and aligned with the company’s evolving goals. Their support is not limited to technical issues but extends to strategic advice and the ongoing optimisation of the NetSuite system. Their unbiased perspective on licensing and module needs continues to benefit clients by ensuring that the system remains cost-effective and aligned with business objectives.

Choosing the Right NetSuite Partner

Business Needs Assessment

The choice between a NetSuite Solution Provider and a NetSuite Alliance Partner depends on the specific needs of the business. If the primary goal is to implement the system quickly and efficiently, a Solution Provider may be the best choice, as they are well-equipped to handle the technical aspects of deployment and support.

However, if the business requires a more strategic approach, including opportunities for business process outsourcing, an Alliance Partner may be more suitable. Alliance Partners can provide specialised advice and manage certain functions, allowing businesses to focus on their core activities. Their impartial advice on licensing and module selection ensures that businesses invest only in what they need, avoiding unnecessary expenses and ensuring long-term value.

Cost Considerations

Cost is always an important factor in choosing the right partner. NetSuite Solution Providers typically have a straightforward cost structure, charging for implementation, ongoing support, and necessary customisations. Their services are often more cost-effective for businesses that need a quick deployment without extensive customisation or strategic consulting.

Alliance Partners, however, may have a more complex cost structure, reflecting the broader range of services they offer, including business process outsourcing and strategic consulting. While their services may be more expensive upfront, the long-term benefits of a tailored and strategically aligned implementation, coupled with the cost savings from unbiased licensing advice and outsourcing options, can justify the higher initial costs.

Long-term Partnership Goals

Establishing a long-term partnership with either a NetSuite Solution Provider or an Alliance Partner can provide significant benefits. Solution Providers are ideal for businesses that need consistent technical support and regular system updates. Their ongoing services ensure the system remains stable and continues to meet the company’s operational needs.

Alliance Partners offer additional benefits in the form of continuous strategic advice, business process outsourcing, and ongoing optimisation of the NetSuite system. Their impartiality in licensing recommendations and their ability to manage outsourced processes ensure that the partnership remains focused on delivering maximum value to the business over time. This long-term relationship can help businesses navigate future challenges and continue to evolve their use of NetSuite in line with their strategic objectives.

Final Thoughts

Selecting the right partner for your NetSuite implementation is a critical decision that can have long-term implications for your business. NetSuite Solution Providers offer the technical expertise necessary to deploy and support the software efficiently, making them a strong choice for businesses that need a straightforward, reliable implementation.

On the other hand, NetSuite Alliance Partners bring a strategic dimension to the table. Their ability to provide impartial advice on licensing, manage business process outsourcing, and align the ERP system with broader business objectives makes them invaluable for companies looking to optimise their operations and achieve sustained growth. The decision between these two types of partners should be guided by your specific business needs, goals, and the level of strategic support required.

Ultimately, whether you choose a Solution Provider or an Alliance Partner, the goal is to ensure that your NetSuite implementation not only meets your immediate needs but also positions your company for future success. By carefully considering the roles, services, and expertise of each type of partner, you can make an informed decision that will help your business maximise the benefits of NetSuite and achieve its long-term objectives.