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NetSuite Support

TeamBlueSky is your local Australian NetSuite support provider. We are a team of experienced professionals who are passionate about providing the best possible NetSuite support for your business.

Talk to an Expert

Get Local NetSuite Support Experts to Empower Your Team

TeamBlueSky is a trusted partner for outsourced NetSuite support and managed services. Our team has over 10 years experience in helping small and medium-sized businesses manage their NetSuite accounts.


We partner with growing businesses to provide an all incluse NetSuite support service ensuring your investment in the platform is maximised and your team members have access to help when they need it. 


Support Plans for NetSuite and JCurve


The Best Alternative to NetSuite Advanced Customer Support (ACS)


We know how important it is to keep NetSuite administration and development costs low. We offer managed services solutions that are fixed-priced and allow you to keep NetSuite projects on schedule and within budget.


Take a look at the various options we offer and don't hesitate to contact us if you have questions. 


If you're unsure about which plan is best for your company, our specialists can help you determine how many hours of NetSuite support you will need each month.


Australia's Leading NetSuite Alliance Partner


Post NetSuite Implementation Support


We can provide post-implementation support if NetSuite has been implemented in your company.


TeamBlueSky has been an Australia NetSuite Alliance Partner since 2019. Our services include system design and pre-sales consulting, as well as ongoing NetSuite support.


Because every business is unique, we customse our support plans to meet each customer's needs. You can rest assured that you are maximising your investment into NetSuite with a dedicated team of NetSuite support experts.









NetSuite Managed Services



Low-Cost NetSuite Support



Many companies don't have the in-house expertise necessary to fully understand their cloud ERP solution and hiring a dedicated NetSuite administrator is usually cost-prohibitive.


A TeamBlueSky NetSuite Support package may be the best strategic move for your company if you find yourself in this situation.


Managed services can help you maximise the potential of your NetSuite system at a predictable monthly cost. Investing in Managed Services can often be less costly than hiring additional staff to help with NetSuite issues.


TBS manages NetSuite services for your company. This allows you to have access to an entire team of NetSuite developers and administrators without having to hire additional staff.


Support for NetSuite & J Curve Customers


Australia's Leading NetSuite Alliance Partner

For clients who want to focus on growing their business, we can offer turnkey support, managed services and development and customisation services that include all aspects of scoping, coding and deployment of NetSuite enhancements. 



Using a NetSuite Support Plan Can Create Value for Your Business


Businesses that use a NetSuite Managed Service Plan can create value for their business by freeing up internal resources to work on other strategic projects, having immediate support for critical issues, and receiving monthly reporting on account activity and health.


In addition, NetSuite Expert's managed services plans are a low-cost way to get the support you need to keep your NetSuite system running smoothly.


Typical ERP Support




NetSuite is an ERP system that's powerful, but it still needs maintenance. Organizations often wait until an existing problem is present before they look at fixing their business management systems. This is known as a "break-fix model". ERP users often operate under a break-fix mentality, which results in them frantically searching for quick solutions to large problems. This reactive mode of support doesn't allow for long-term success and can be costly.


The Managed Services Advantage


TeamBlueSky's NetSuite Managed Services provides your business with continuous NetSuite monitoring and support. We identify and solve small problems before they become bigger, more costly problems. These NetSuite Service Plans will give you access to all the expertise of a team, at a fraction the cost of hiring the same level of expertise internally. Investing in Managed Services allows you to get the most from your NetSuite license fee investment.

Explore Our NetSuite Support Services

If you're looking for a way to get the most from your NetSuite investment, then our NetSuite Support plan is the answer. With TeamBlueSky, you'll have access to a team of certified and experienced professionals who can help you manage your system on a proactive basis.

NetSuite Training


We will impart useful information to your staff as we manage your NetSuite account. As a result, you will receive the most out of your software by allowing your team to make better use of your NetSuite instance and increase your NetSuite knowledge internally.


NetSuite Customisation & Development


Our team of specialist NetSuite developers is skilled in both developing new functionality and creating and maintaining existing integrations with NetSuite. We understand that business systems are more useful when they are tailored to the needs of a specific company, therefore we developed automations, workflows, scripts, processes, reports, and other solutions to personalise your NetSuite instance even further than what is available in standard SuiteSuccess editions.


Proactive New Release Management


A timeline of new feature releases can help you spend less time researching alternatives on your own. Our staff will notify you of new features, advise you on how to use them efficiently, and ensure that the new features, applications, and scripts are compatible with NetSuite upgrades and go live without issues.

Proactive New Release Management


A timeline of new feature releases can help you spend less time researching alternatives on your own. Our staff will notify you of new features, advise you on how to use them efficiently, and ensure that the new features, applications, and scripts are compatible with NetSuite upgrades and go live without issues.


Expert Functional Support


Our NetSuite consultants can swiftly answer questions that are particular to your NetSuite instance, from complex inter-company transactions to basic invoicing procedures. We'll also assist you in seeing ways that standard or bespoke solutions may be used to enhance the operations of your business.


NetSuite Administration


It's all too easy for the routine maintenance of NetSuite to be overlooked. Allow us to handle this time-consuming tasks so that your team may focus on other aspects of daily operations. This includes but is not limited to creating new users, roles, forms, saved searches, workflows, KPI's, workbooks, and reports using NetSuite's inbuilt set of tools.

Want to know more but don't know where to start?

Download our Business Processing Outsourcing Guide that gives a complete breakdown in simple terms the services that we offer and the processes we undertake so you can take back control of your business.


TeamBlueSky, your virtual employee skilled in both I.T. and Accounting.



Download The Guide

Outsource NetSuite Account and Administration

Why Choose TeamBlueSky for Your NetSuite Managed Services and Support Needs?


Increase Competitive Advantage


TeamBlueSky is the right partner to help you increase your competitive advantage through customisation and development of your NetSuite platform. Our dedicated team has the experience and expertise to help you get the most out of your investment in NetSuite. We can work with you to configure, customise and develop specific solutions to meet your unique business needs.


Leverage Our Extensive SuiteScript 2.0 Development Experience


TeamBlueSky is a leader in SuiteScript 2.0 development, and we can help you leverage the full potential of this powerful language to create custom solutions to drive better business outcomes. We have extensive experience in developing custom scripts for automating business processes, and we can help you get the most out of this powerful tool.


Expertise


TeamBlueSky has a deep understanding of the NetSuite platform and the capabilities it offers. We can help you to unlock the potential of this powerful solution, and we can help you to get the most out of every aspect of its functionality.




Get In Touch!


If you're looking for customisation and development services for your NetSuite platform, look no further than TeamBlueSky. We have the experience and expertise to help you get the most out of your investment in this powerful cloud-based



Contact Us

NetSuite Support FAQ's

Here are answers to some common questions about NetSuite Support Questions.

  • What is the typical turnaround time on tickets?

    Tickets are typically responded to and worked within 24 hours. In some cases, more urgent tickets may have a turnaround time of 1-2 hours. TBS have a clear path of escalation for all ticket types and aim to resolve any outstanding ticket as efficiently as possible. 



  • What support is included in your Plans?

    Standard Support includes 8x5 phone and email support, System Administration & Maintenance, NetSuite Training, Customization & Development, Proactive New Release Management, and Expert Functional Support. 



  • How does TBS's NetSuite Support Packages work for start-ups and small businesses?

    TBS's outsourced administrator and development managed services are perfect for start-ups and small businesses who want to get the most from their NetSuite investment. With our team of certified and experienced professionals, you'll have access to a range of support options that will help you manage your system on a proactive basis. This includes system administration and maintenance, NetSuite training, customization and development, proactive new release management, and expert functional support. 



  • I'm interested in a NetSuite customisation. What's the process?

    If you're interested in a NetSuite customization, the process begins with a consultation to discuss your needs and goals. Our team will work with you to create a customized solution that meets your specific requirements. We'll also provide training and support so you can get the most out of your investment.



  • What are some of the more complex things that your team can help with?

    Some of the more complex things that our team can help with include but are not limited to: complex inter-company transactions, invoicing procedures, enhancing operations with standard or bespoke solutions, and answering questions specific to your NetSuite instance.



  • Is there a limit to how many employees are supported?

    There is no limit to the number of employees who can be supported by our managed services plans, however we advise you to nominate dedicated champions who are authorised to engage our team. 



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