Does Your NetSuite Implementation Need Rescuing?

Henry Sack • October 16, 2022

Implementing NetSuite can be a complex and lengthy task, but it doesn't have to be. Depending on your NetSuite implementation partner, different approaches, experience levels, and in-house consulting resources can mean the difference between project success and failure.

If your NetSuite implementation isn't going as planned, it may be time to look for a new partner.

Here are some signs that it's time to make a change:

You're not seeing the results you expected

When you make the choice to move to NetSuite, you do so with the expectation of seeing certain results. Whether those results are improved efficiencies, lower costs or something else entirely, if you're not seeing them after going live with NetSuite, or you are worried from your pre-go-live demonstrations that things aren't quite right, it can pay off to get a second opinion from another partner.

It could be that your current partner simply isn't up to the task, in which case finding a new one could make all the difference.

You're not getting the support you need

NetSuite is a complex system, and even with the best implementation, there will be times when you need support.

If your current partner isn't providing that support in a timely or effective manner, it may be time to look for someone who can.

The same goes for training - if you're not getting the training resources and sessions your team needs to better their use of the platform, it might be time to consider a partner who proactively provides training packages based on the specific needs of your business.

The project is behind schedule

If your NetSuite project is behind schedule and you're not sure why, it's best to open a dialogue with your partner to understand where things have gotten off track. Whilst client-side delays on tasks such as data aggregation and cleansing can affect the project timeline, a good project manager will proactively help you understand your obligations and the potential timeline impacts that not meeting these obligations may have. You should never feel in the dark about why a project is taking longer than expected.

A good partner will work with you to ensure that the project stays on track, so if you're constantly wondering where things are at and whether the project will ever be finished, it may be time to look for someone new.

Costs are spiralling out of control

If you're seeing costs start to spiral out of control, it's definitely time to talk to your partner about what's going on.

There may be a perfectly reasonable explanation for the increase, but if there isn't, or if your partner is unable to provide a clear and concise breakdown of where the extra money is being spent, it's time to look elsewhere.

If you're not confident in your partner's ability to deliver on their promises then it is best to address your concerns quickly, transparently, and professionally.

5 Steps to Getting Your NetSuite Implementation Back On Track

Whilst having a NetSuite implementation project not going to plan can be frustrating, there are some simple steps you can take to get things back on track.

1. Revisit your scope of work and get a clearer understanding of what is being delivered, when and by who

During a NetSuite implementation, as time goes on, plans change, and potentially, project teams are disrupted, it can be hard to keep track of who is responsible for deliverables. Going back to the original statement of works documentation, as well as any change order documentation can help realign expectations across all stakeholders.

2. Review the project timeline and adjust as necessary

Based on the information gathered in step one, it may be that some tasks have slipped due to team changes or other disruptions. In this case, it is important to work with your partner to review the timeline and make any necessary adjustments. This will help ensure that everyone is aware of the new goals and can plan accordingly.

3. Review project costs to date, and expected cost to complete

As with the project timeline, it is important to regularly review project costs to ensure that they are reasonable and accounted for. If you see any unexplained cost increases, be sure to raise this with your partner so that they can provide clarity on where the money is being spent.

4. Open the dialogue for professional and positive conversation

If you're feeling frustrated with the project's progress, it is important that you open a dialogue with your NetSuite implementation partner. This can be a difficult conversation to have, but it is important to remember that your partner is invested in the success of the project just as much as you are. By approaching the conversation in a professional and positive manner, you can work together to identify the root cause of any issues and find a way to get the project back on track.

5. Don't be afraid to ask for a second opinion

If you're still struggling to get your NetSuite implementation project back on track, it may be time to seek out some additional help. There are a number of NetSuite implementation experts who can provide valuable insights and assistance, so don't be afraid to reach out for help when you need it.

In Conclusion

Making the decision to seek out a new NetSuite implementation partner is not an easy one, but if you're finding yourself constantly frustrated with the progress of your project, it may be the best decision for your business. By following the steps outlined above, you can ensure that you make the right decision for your business, and get your NetSuite implementation project back on track.

Who Are TeamBlueSky?

TeamBlueSky has helped a number of companies with their NetSuite implementations, and we're always happy to help where we can. If you're struggling to get your project back on track, or you're thinking about making a change, feel free to reach out to us for a no-obligation chat. We're always happy to offer impartial advice and evaluations of your current NetSuite set-up and provide a professional opinion on how this may be improved.

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Henry Sack

General Manager

With over 12 years of experience as a NetSuite implementation consultant, Henry Sack leads TeamBlueSky’s team of NetSuite and accounting experts in his role of General Manager.

TeamBlueSky is a leading Australian NetSuite Alliance Partner whose mission is to provide critical NetSuite BPO and Payroll services to NetSuite clients who are wanting to simplify their back office processes and partner with a leading NetSuite administration expert.

TeamBlueSky have also partnered with global Suite Developer Network partners to offer local solutioning, implementation and support services for global NetSuite SuiteApps.